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FAQ
Most often you ask
Frequently Asked Questions
- Delivery
- Payment
- Insurance
- Quality guarantee and returns
- Return options
- Client user account
- Product prices
- Maintenance & product handling
- Quality of Moser products
- Moser crystal colours
- Product packaging
- Gift voucher
- Online vouchers and tickets for glassworks tours
- Delivery times & production deadlines
- Product customisation - configurator
- Glassworks, opening hours & tours
- Moser stores in the Czech republic
- Partners/Moser retailers around the world
- Complete Moser catalogue – where to buy Moser products?
- Careers
- Product identification
- Delivery
- Payment
- Insurance
- Quality guarantee and returns
- Return options
- Client user account
- Product prices
- Maintenance & product handling
- Quality of Moser products
- Moser crystal colours
- Product packaging
- Gift voucher
- Online vouchers and tickets for glassworks tours
- Delivery times & production deadlines
- Product customisation - configurator
- Glassworks, opening hours & tours
- Moser stores in the Czech republic
- Partners/Moser retailers around the world
- Complete Moser catalogue – where to buy Moser products?
- Careers
- Product identification
- How should I proceed if my products arrive damaged?
- Can I pick up my order at one of your partner stores abroad?
- Can I pick up my order at the Moser flagship store in the Czech Republic?
- Can I arrange my own delivery?
- Can I change the delivery address?
- How long do Moser products take to deliver?
- What are the delivery options and how much does delivery cost?
- What happens if I’m not satisfied with how the returns process was resolved?
- How long after returning a product until I receive my money?
- How long does the returns process take?
- Must the goods be returned in their original packaging?
- Can I return the goods without giving a reason?
- My goods arrive damaged. How should I proceed?
- How long is the quality guarantee period on Moser products?
- Is it possible to repair chipped, cracked, or otherwise damaged crystal products?
- Is it possible to remove scratches from the crystal glasses and other products?
- Can I serve hot drinks using a Moser drinkware set?
- How to care for the gold or platinum on Moser crystal?
- How to care for crystal correctly?
- How to wash crystal correctly?
- Is the crystal microwave-safe?
- The product I purchased has a different colour than the pictures online. How is that possible?
- What is the quality control like at Moser?
- Are products from the same Moser collection fully identical?
- If there is a bubble in the glass, do I have the right to return it?
- How can I be sure that I have an original Moser product?
- Can I extend the expiration date of my voucher for a glassworks tour?
- What language options are available for Moser glassworks tours?
- Can I change the reserved tour date?
- How are the tour vouchers delivered?
- How do I apply a tour voucher?
- Can I purchase a voucher for a tour of the Moser glassworks online? What options are available?
- Are the delivery dates stated by the delivery providers realistic?
- Does it ever happen that you miss a product delivery deadline?
- Is it possible to expedite production if we don’t have a product in stock?
- The product I’m interested in is “On demand”. What does that mean?
- How long does production take?
- Can I return a product made in the configurator?
- Can I customise another product that is not included in the configurator options?
- How long does it take to make products from the configurator?
- Which products can be customised in the MyMoser configurator?
- What is the MyMoser configurator and how does it work?
- Are tours of the Moser glassworks limited on weekends?
- What is the maximum number of people allowed on group tours?
- Does the Moser glassworks offer family and group discounts?
- What sort of places can I see and visit at the glassworks complex?
- Can I visit the Moser glassworks?
- What types of tours does the Moser glassworks offer?
- Can a product be made even though it’s no longer on offer? For instance, to add to a historic set of glasses?
- Can products be made in a different colour or colour combination?
- Where can I purchase products that aren’t on the e-shop?
- Where can I find the complete catalogue of products from the Moser glassworks?
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