customer service during christmas

Dear customers, our customer service will be available on December 23 until 3:00 PM CET (UTC+1), from December 29 to 31 from 8:30 AM to 3:00 PM CET (UTC+1), and on January 2, 2026 from 8:30 AM to 4:00 PM CET (UTC+1).

 

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Does damage often occur during transport?

Not at all. That’s because we cooperate with time-proven delivery providers and carefully wrap every package ourselves. Only 0.2% of packages are damaged, which results in only a few cases every year. But should such an unpleasant scenario ever arise, we’ll ensure it’s rectified as soon as possible.


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