customer service during christmas

Dear customers, our customer service will be available on December 23 until 3:00 PM CET (UTC+1), from December 29 to 31 from 8:30 AM to 3:00 PM CET (UTC+1), and on January 2, 2026 from 8:30 AM to 4:00 PM CET (UTC+1).

 

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How do I apply a voucher code?

You apply the 8-digit code from the voucher in the very first step in the shopping cart. The option “I want to apply a discount/gift voucher” will appear as a text field, where you can enter the code and click “Apply”. We would like to inform you that discount vouchers can only be used online at moser.com; we do not accept them at Moser stores. The vouchers are valid for one year, resp. 365 days after they’re purchased.

Vouchers can only be applied once. If the voucher amount is higher than the order amount, the remaining gift voucher amount cannot be paid out or used later on.


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